Return & Exchange Policy

Last Updated: August 2026

At XLAND, customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before placing an order.

Exchange Policy

We offer exchange only in the following cases:

• Wrong product received
• Wrong size received
• Damaged or defective product
• Manufacturing defect

To request an exchange, please contact us within 24 hours of receiving your order.

The product must be:

• Unused
• Unwashed
• With original tags and packaging

Return Policy

We do not accept returns or refunds for:

• Change of mind
• Color preference
• Ordering the wrong size by the customer

Please check the size chart carefully before placing your order.

Exchange Process

After approval, the customer must return the product through our preferred courier service. Once we receive and inspect the product, we will send the replacement.

Delivery Charges

If the mistake is from XLAND, we will bear the exchange delivery cost.

If the customer ordered the wrong size or made a mistake while ordering, the customer will be responsible for the exchange delivery charges.

Contact Us

📞 Phone: +880 1823-936525

📧 Email: ar5559525@gmail.com